Self Storage Report
September 25, 2018
Technology & The Self Storage Industry
More operators are adopting advanced technologies, from online bill payment systems to kiosk-based rental stations, to align with the shifting consumer expectations shaped by experiences in banking, retail, and e-commerce. This move towards automation enhances operational efficiency and meets the demands of technology-savvy consumer generations.
Automation in Use: Automation improves the customer experience by offering around-the-clock services, such as unit leasing, payment processing, and lock removal, ensuring convenience and accessibility.
Staff Impact: By automating routine tasks, staff can redirect their focus toward sales and engage more effectively with a broader spectrum of current and prospective customers.
In the Cloud: With cloud-based software accessible via smartphones, tablets, or desktops, facility owners can manage their operations from anywhere at any time, ensuring flexibility and real-time management.
Mobile Apps: Mobile applications are at the forefront, facilitating secure rentals and providing customers with easy and immediate access to facilities, particularly through smartphones.